Frequent Questions & Answer

To enjoy our online shopping.

 


PLACING ORDERS

1. How do I order on maxmartonline.com?

Ordering is easy the basic steps are outlined below:

  • • Browse the site for the product you require
  • • Add the product to the cart
  • • Proceed to the checkout
  • • Maxmart staff will verify your order and check on order availability
  • • You will receive an order acceptance email/sms from maxmartonline.com confirming the status of the order you have just placed
  • • You will proceed to online payment if you have chosen to pay by Mobile Money or Credit/Debit card
  • • Your order can be picked up from Maxmart or will be delivered to you, according to your choice

2. Is there a limit on quantity of orders or quantity of products in one order?

In the interests of all our customers, we may place restrictions on bulk buying of some products. MaxMart reserves the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/or shipping address. MaxMart will provide notification to the customer should such limits be applied. For further assistance you can contact customer service @ 0302 999 979 or email at customer.care@maxmaronline.com

3. How do I know if my order has been successful?

Once your order has been accepted you will receive an Email/sms confirmation from MaxMart.

4. Can I cancel my order?

Once the customer has placed an order it can be cancelled at any time until payment is done or before the driver takes off for delivery. For assistance in this matter please contact the customer service team who will be happy to assist in this matter.

SECURITY

1. Is it safe to use my Credit/Debit card with MaxMart online?

When ordering from the maxmartonline.com we accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology- International standard for internet browsing security.

PAYMENTS

1. How can I pay with maxmartonline.com ?

Payments options are through credit and debits cards, Mobile Money, and Cash on delivery.

2. Will I receive a receipt for my purchase?

Yes, upon pick-up / delivery, you will receive a physical copy of Receipt with your product.

3. Does MaxMart Online store any credit/debit card details?

No credit and debit card details are not stored by maxmartonline.com

4. Problems at the payment page:

If for any reason you encounter problems at the payment page we suggest that you contact Customer Care for assistance.

DELIVERY

1. Where does maxmartonline.com deliver to?

maxmartonline.com delivers all across Accra and Tema only.

2. What types of delivery does maxmartonline.com have?

maxmartonline.com offers delivery through our courier partner.

3. Is it possible to schedule a specific delivery time?

Yes, you will be able to select your delivery date and time. From Monday to Saturday, starting from 9am up to 7pm for the last delivery.

4. International shipping, is it available?

maxmartonline.com does not provide international shipping service.

RETURNS/CANCELLATIONS AND WARRANTY

If I wish to return a product who do I contact and what do I do?

Please refer to the returns policy section in the Terms & Conditions.

You can also contact Customer Care for further assistance @ 0302 999 979 or email at customer.care@maxmartonline.com

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